Terms of service

Last updated: 8 May 2026

This website is operated by Gravitee Atelier. Throughout the site, the terms "we," "us," and "our" refer to Gravitee Atelier. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned on your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including any additional terms, conditions, and policies referenced here or available by hyperlink. These Terms apply to all users of the site, including without limitation visitors, customers, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all of the Terms, you may not access the website or use any Service.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the site following the posting of any changes constitutes acceptance of those changes. You can review the most current version of these Terms at any time on this page.

By agreeing to these Terms, you represent that you are at least eighteen (18) years of age, or that you are of the age of majority in your country of residence and have given your consent to allow any minor dependents to use this site under your supervision.

You may not use our products or Service for any unlawful or unauthorised purpose, nor may you, in the use of the Service, violate any laws applicable in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of these Terms will result in immediate termination of your access to the Service.

We reserve the right to refuse Service to anyone for any reason, at any time.

You understand that your content (excluding payment information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to the technical requirements of connecting networks or devices. Payment information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, the website, or any contact information available through the website without our express written permission.

The headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for decisions without consulting more accurate, complete, or timely sources.

This site may contain historical information. Historical information is, by nature, not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part of it) without notice. We are not liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Certain products or Services may be available exclusively online through our website. These products or Services may have limited availability and are subject to return or exchange only in accordance with our Return & Exchange Policy.

We have made every reasonable effort to display the colours and images of our products as accurately as possible. While we photograph every hue in natural light, we cannot guarantee that the display on your device will match the colour exactly. Variations between devices and lighting are inherent to digital displays.

We reserve the right (but are not obligated) to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services we offer.

All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.

We do not warrant that the quality of any products or Services will meet your expectations or that any errors in the Service will be corrected.

We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, or the same billing or shipping address.

In the event we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, or phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to update your account information promptly so that we can complete your transactions and contact you as needed.

For more details, please review our Return & Exchange Policy.

We may provide you with access to third-party tools over which we have neither monitoring authority nor control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind.

We have no liability arising from or relating to your use of optional third-party tools. Any use of optional tools offered through the site is entirely at your own risk and discretion. You should familiarise yourself with the terms on which such tools are provided by the relevant third parties.

Certain content, products, and Services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating their content or accuracy and do not warrant any third-party materials or websites.

We are not liable for any harm or damage related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party website. Please review carefully any third party's policies and practices before engaging with them.

If you send us creative ideas, suggestions, proposals, plans, or other materials — whether online, by email, by postal mail, or otherwise — you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use them in any medium.

We are under no obligation to (a) maintain any submissions in confidence, (b) pay compensation for any submissions, or (c) respond to any submissions.

We may, but are not obligated to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms.

You agree that your submissions will not violate any rights of any third party, will not contain libellous or otherwise unlawful, abusive, or obscene material, and will not contain any computer virus or malware. You may not use a false email address, pretend to be someone other than yourself, or mislead us or others as to the origin of any submission. You are solely responsible for any submission you make and for its accuracy.

Your submission of personal information through our store is governed by our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service except as required by law.

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any national, state, or local laws, regulations, rules, or ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code;
(h) to collect or track the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
(j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website.

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

All content on this website — including but not limited to the Gravitee Atelier name, logo, brand marks, colour stories, written narratives, photography, design assets, product imagery, layout, and overall visual identity — is the exclusive property of Gravitee Atelier and is protected by Indian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, copy, distribute, modify, transmit, display, perform, or create derivative works of any of our content without our prior written consent. The purchase of a product does not transfer any intellectual property rights in the brand or its content to you.

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results obtained from the use of the Service will be accurate or reliable.

You agree that we may, from time to time, remove the Service for indefinite periods or cancel the Service at any time, without notice.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Gravitee Atelier, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise — arising from your use of the Service or any product procured using the Service.

Where applicable law does not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless Gravitee Atelier and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of your breach of these Terms or the documents incorporated by reference, or your violation of any law or the rights of a third party.

We are not liable for any failure or delay in performing our obligations under these Terms where the failure or delay results from any cause beyond our reasonable control, including but not limited to: acts of God, natural disasters, weather events, fires, floods, earthquakes, pandemics, epidemics, public health emergencies, governmental actions or restrictions, civil disturbance, riots, war, terrorism, strikes, labour disputes, transportation disruptions, internet or telecommunication failures, supply-chain disruption, or any other event reasonably outside our control.

In the event of force majeure, we will make reasonable efforts to communicate with affected customers and resume normal operations as soon as practicable.

All product prices displayed on gravitee.co are inclusive of applicable Goods and Services Tax (GST) as required under Indian law. Any change in applicable tax rates may be reflected in product pricing without prior notice.

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed severed from these Terms. This determination will not affect the validity or enforceability of any remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or simply by ceasing to use our site.

If, in our sole judgement, you fail (or we suspect that you have failed) to comply with any term or provision of these Terms, we may also terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services (or any part of them).

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

Any dispute, controversy, or claim arising out of or in connection with these Terms — including any question regarding their existence, validity, or termination — shall be subject to the exclusive jurisdiction of the competent courts in India having jurisdiction over the registered place of business of Gravitee Atelier.

We encourage all customers to first reach out to us directly for any concerns, complaints, or disputes. Most matters can be resolved promptly through our customer care team.

For formal grievances, including those raised under the Consumer Protection (E-commerce) Rules 2020 or the Digital Personal Data Protection Act 2023:

Grievance Officer
Email: care@gravitee.co

We acknowledge all grievances within forty-eight (48) hours of receipt and aim to resolve them within thirty (30) days.

The failure of us to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms — together with any policies or operating rules posted by us on this site or in respect of the Service — constitute the entire agreement and understanding between you and us, and govern your use of the Service. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including any prior versions of these Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

Questions about these Terms of Service should be sent to us at care@gravitee.co.

care@gravitee.co | GRAVITEE ATELIER